Roobet Privacy Policy with Account Security and Data Use
Protecting personal data is a core part of how we operate Roobet in Canada. We apply privacy controls, account safeguards, and verification checks across registration, gameplay, payments, and support interactions.
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Our privacy framework applies to everyone who accesses or uses our services and related platforms. We handle collected information carefully and in line with applicable regulations, industry standards, and operational security requirements.
The current privacy terms are effective as of June 2025. Because our services involve regulated gaming and financial controls, some information must be processed to support identity checks, fraud prevention, and legal reporting obligations.
Personal Data We Collect and Use
We collect personal, technical, behavioural, payment, and cookie-related information to operate accounts safely. This can include your name, date of birth, contact details, device data, usage logs, transaction details, and game activity.
When additional verification is needed, we may ask for proof of address, photo ID, or other identification documents. We also use location signals, browser data, and network identifiers to support security reviews and protect account integrity.
If you choose to link public profiles from services such as Facebook, Twitter, TikTok, or Instagram, we may use that connection to personalise parts of your experience. Any use of those connections remains within the limits of the service and your settings.
We use collected data to register and manage your account, process deposits and withdrawals, improve platform performance, tailor features, support customer service, and meet legal requirements such as KYC, AML, and CFT obligations.
- Account creation and access management
- Gameplay delivery and transaction processing
- Risk controls, fraud detection, and security monitoring
- Analytics, service improvement, and consent-based marketing
Account Security, Cookies and Session Controls
Session protection begins with the tools that keep your account secure and authenticated. We use encrypted storage, audit-ready transaction records, device fingerprints, browser metadata, and network identifiers to reduce misuse.
Multi-factor authentication helps protect money transfers and other sensitive account actions. Geolocation checks may also be used during registration and important transactions to strengthen access control and confirm permitted use.
Cookies and similar technologies support sign-in continuity, saved preferences, localisation, customer support handling, and platform analytics. Some of these tools are necessary because they maintain sessions and help secure deposits, withdrawals, and balance access.
Preference tools can remember language, dashboard views, saved filters, layout choices, and payment methods. Analytical tools help us understand navigation and performance patterns without relying on direct personal identification for every measurement.
We also monitor gameplay and transaction activity for unusual patterns. Internal and external tools help us assess risk, detect possible account takeover attempts, and identify behaviour that may need review.
KYC Checks, Compliance and Data Retention
Payments, identity checks, and regulatory monitoring require stricter handling than ordinary browsing activity. For that reason, verification procedures may continue after registration and may be triggered again during your relationship with us.
Our KYC process can include checking your name, date of birth, and address, carrying out PEP and sanctions screening, and reviewing the source of funds where appropriate. These controls form part of broader AML and CFT duties.
Roobet operates under Curaçao licence 8048/JAZ2021-031, and the operating company is registered under number 157205. We also maintain reporting procedures for suspicious transactions and cooperate with authorities where required by law.
AML governance includes an appointed MLRO who oversees compliance measures, policy updates, and investigations into unusual activity. All employees receive mandatory annual training so these controls are understood across the organisation.
Retention periods vary depending on operational and legal requirements. Some categories may be stored up to 5 years, payment data is generally retained up to 7 years, and certain AML-related records may be kept for 10 years after account closure.
Cookie retention depends on the category involved. Some tools are listed for up to 12 months, some for up to 24 months, and some tracking elements may remain for up to six months unless you remove them earlier.
Privacy Choices and Account Requests
You remain in control of a wide range of privacy choices in Canada. Consent-based settings can be changed through the banner tools or through privacy controls in your account dashboard, and updates take effect immediately.
You may request access to stored records, ask for corrections, object to certain processing, withdraw consent for marketing, and request deletion where legal retention rules allow it. Some deletion requests are limited by AML, financial monitoring, and audit obligations.
Export features and review tools are available in the account area for common requests. Support can also assist with privacy questions, correction requests, and clarification about how information is collected, used, and shared.
| Privacy Feature | How It Applies in Canada |
|---|---|
| Cookie and tracking settings | You can open the preference panel from the banner or icon, or from Privacy Settings / Privacy Controls in your account dashboard. Toggles are available for analytics, personalisation, and required session tools. Changes take effect right away. |
| Essential session and payment protection | Required tools cannot be turned off because they support session integrity, authentication, deposits, withdrawals, and balance access in CAD. Short-lived HTTP-only session tokens and authentication tokens help keep account activity secure without repeated logins. |
| Personalisation and saved preferences | Preference cookies can remember language, localisation, saved filters, game lists, layout choices, navigation habits, and deposit methods. Turning off non-essential tools may reduce personalised offers, relevant local content, and easier payment features. |
| Security monitoring | Encrypted identifier storage, real-time activity monitoring, device fingerprints, browser metadata, network identifiers, multi-factor authentication, and geolocation checks are used to detect suspicious logins, unusual withdrawals, and potential account takeover attempts. |
| Stored data and retention periods | Cookies follow their set expiration dates; some categories are listed as up to 24 months, performance monitoring can run up to 12 months, some tracking can be kept for up to six months, behavioural and technical data is normally retained up to 5 years, and payment data is generally retained up to 7 years. |
| Access, export, and deletion requests | Players can request access to personal records through the account form or email for up to 30 days, export transaction history right away from the Export History button, review stored ID documents in 15 days, and ask for deletion subject to AML and financial monitoring rules. |
| Third-party services and sharing limits | External tools may be used for fast sign-in, analytics, personalised content, payment processing, identity checks, fraud monitoring, and responsible gambling support. Data shared with partners is limited, encrypted, and does not include sensitive payment details or direct identification unless required for security or legal compliance. |
| International transfer safeguards | Because services may involve providers outside Canada, international transfers can occur using encrypted channels and safeguards such as Standard Contractual Clauses. The policy states that these transfers are made for operational necessity with protection consistent with Canadian standards. |
| Help and policy updates | Customer support is available 24/7 through live chat for questions about privacy, sharing, or deletion requests. The privacy policy is effective as of June 2025, and the latest revision date is also June 2025. |
We may share limited data with payment partners, service providers, analytics providers, support partners, regulators, and authorities where this is necessary and lawful. We do not sell personal information, and any marketing-related sharing depends on consent where required.
Because some service providers operate outside Canada, international transfers can occur through protected channels and recognised safeguards. These transfers are used for operational needs, account support, compliance, and secure service delivery.
If you need help understanding a privacy setting, a retention rule, or an account security check, our support team can guide you through the next step.